Quality Improvement Support

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Quality improvement (QI) support is crucial for health centers aiming to enhance care quality, efficiency, and patient satisfaction.

“We worked with Shoreline on a QI project to improve patient flow, visit efficiency, and billing practices… Shoreline knows how to ask the right questions and can easily converse with all levels of staff. “

– Fair Haven Community Health Center, New Haven, CT

What is Quality Improvement Support?

We support developing and implementing QI systems and activities tailored to the health center environment. Our services span from incident management and sentinel event response to patient complaint management and clinical peer review systems. By establishing robust QI processes, we help health centers meet regulatory standards and foster a culture of continuous improvement and patient-centered care.

Our Quality Improvement Process

We don’t just develop the required QI policies and procedures; we actively support system implementation, execute quality improvement cycles, and offer onsite staff training. Our hands-on approach ensures that your staff is well-equipped to carry forward the QI initiatives, leading to sustainable improvements in service delivery, patient outcomes, and regulatory compliance.

What Our Clients Say

Testimonials

Having worked with community health centers nationwide, we bring a high level of understanding and expertise in the priorities and operational systems inherent in the CHC model of care.

They are exceptionally well organized and thorough, at all phases of a project. We have worked with them to develop major funding applications and reports, as well as to deliver board trainings on FQHC compliance issues.

When we work with Shoreline, we know we will always get a high quality grant application that paints a unique picture of our health center and reflects our strengths and capabilities.

The grants they write are succinct, clear and present our health center’s needs and strengths in a straightforward way. They are very detail oriented and always make sure things are done right.

The quality of Shoreline’s work is exceptional. We ended-up scoring a 95 on our New Access Point!

They set a schedule with us, and met all deadlines on time or early. The deliverables were 100% comprehensive and easy to understand.

The success of our work with Shoreline is evident in the tools they created for us that are still in use years after they were developed.

Shoreline’s consultants are skilled at handling health data and statistics related to health disparities and needs assessments, skillfully demonstrating the relationship between the data and community needs.

Shoreline wrote an excellent New Access Point application for us that was funded successfully. We were the only applicant in all of New York State that had a NAP funded in that round.

The Expanded Medical Capacity grant they wrote for us scored a 94 out of 100 possible points, and the Dental Expansion grant they wrote scored a 99.

We worked with Shoreline Health Solutions to complete our policy and procedure manual, which is approximately 1,000 pages. They provided excellent quality work that demonstrated their strong command of the subject matter.