Policies & Procedures

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Policies and procedures are vital for ensuring consistent operations within organizations, especially for FQHCs, where compliance is critical. They span various areas, including HR, quality improvement, and patient safety, and are essential for operational efficiency. Developing these documents is fundamental for regulatory compliance and setting the stage for success.

“Any staff member can open up one of our policies and understand exactly what they need to do. The policies were based specifically on our systems and the way our health center operates…..”

– Fair Haven Community Health Center, New Haven, CT

Our Policy
Development Process

We excel in creating FQHC-compliant policy manuals customized to your health center’s needs. We work with you to identify, update, and draft policies that meet compliance standards and support day-to-day operations.

What Our Clients Say

Testimonials

Having worked with community health centers nationwide, we bring a high level of understanding and expertise in the priorities and operational systems inherent in the CHC model of care.

They are exceptionally well organized and thorough, at all phases of a project. We have worked with them to develop major funding applications and reports, as well as to deliver board trainings on FQHC compliance issues.

When we work with Shoreline, we know we will always get a high quality grant application that paints a unique picture of our health center and reflects our strengths and capabilities.

The grants they write are succinct, clear and present our health center’s needs and strengths in a straightforward way. They are very detail oriented and always make sure things are done right.

The quality of Shoreline’s work is exceptional. We ended-up scoring a 95 on our New Access Point!

They set a schedule with us, and met all deadlines on time or early. The deliverables were 100% comprehensive and easy to understand.

The success of our work with Shoreline is evident in the tools they created for us that are still in use years after they were developed.

Shoreline’s consultants are skilled at handling health data and statistics related to health disparities and needs assessments, skillfully demonstrating the relationship between the data and community needs.

Shoreline wrote an excellent New Access Point application for us that was funded successfully. We were the only applicant in all of New York State that had a NAP funded in that round.

The Expanded Medical Capacity grant they wrote for us scored a 94 out of 100 possible points, and the Dental Expansion grant they wrote scored a 99.

We worked with Shoreline Health Solutions to complete our policy and procedure manual, which is approximately 1,000 pages. They provided excellent quality work that demonstrated their strong command of the subject matter.